Repair Service
With handmade jewelry, it's unfortunately possible for something to break. To ensure you can enjoy your pieces for a long time, we offer a 3-month warranty from the date of purchase. During this period, we will repair or refurbish any jewelry purchased from us free of charge, provided the issues are due to defects in materials and workmanship. If you have any remaining beads from your piece, please send them to us for repair; this helps us contribute to sustainability. 🌏
Please note that the following cases are not covered:
- Damage caused by improper use or care.
- Visual changes that may occur as part of normal wear and aging (e.g., discoloration or oxidation).
- Damage caused by repairs performed by anyone other than us.
Repair Service
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Please send an email with a photo of the piece and your order number so we can prepare for the incoming repair.
Email: hey@gretathelabel.de -
You will receive an email with further instructions and the address to which you can send your jewelry.
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Once your jewelry is repaired, you will receive an email notification, and we will send it back to you ♥